Mango Hill family practice
Important information for patients about communication, results, privacy, cancellations, feedback and MyMedicare.
There are multiple ways in which the practice communicates with patients and third parties, including telephone, email, SMS and the website.
Patients can contact the practice via telephone between 8:00am and 6:00pm Mondays, 6:00am and 6:00pm Tuesday to Friday and 8:00am to 11:30am on Saturday. Tuesday to Friday phones are open from 6am subject to doctor availability. Reception may use triage and a three-point identity check.
Email is not a secure form of communication and is not used to communicate personal information without patient consent. Please do not use email to book or cancel appointments; use Automed or call reception. Urgent matters should be handled by telephone.
SMS messages are sent for scheduled appointments, health reminders, recalls and results. Please update the practice if your mobile number changes or advise staff if you would like to be removed from the SMS list.
Your doctor checks results when they are in the practice. You will generally need a follow-up appointment to discuss results. If tests reveal an urgent or serious issue, the practice will contact you as a matter of urgency.
Please notify reception no later than 1 hour prior to your appointment if you cannot attend. Patients who fail to attend a confirmed appointment without adequate notice may incur a $50 non-attendance fee that is not eligible for a Medicare rebate.
The practice maintains security and confidentiality of personal health information in line with the Privacy Act and Australian Privacy Principles. Patients have the right to access their own health information and medical records.
The practice welcomes feedback and aims to resolve concerns. Formal complaints can be made through the Office of the Health Ombudsman if a matter has not been resolved to your satisfaction.
A contact list of translator and interpreter services and services for patients with a disability is maintained, updated regularly and available to staff and doctors. This includes Auslan services, Deaf Connect on 1300 773 803, TIS Doctors Priority Line on 1300 131 450, and the National Relay Service.
Office of the Health Ombudsman: www.oho.qld.gov.au, info@oho.qld.gov.au, 133 OHO (133 646).
Medicare registration
Capestone Village Family Practice is a registered provider with MyMedicare, a voluntary Australian Government registration program that supports better continuity of care and access to enhanced Medicare benefits.
MyMedicare allows you to nominate our medical centre as your regular healthcare provider. Registration is free and optional for patients with a Medicare Card or DVA Veteran Card.
To be eligible, you must have attended at least two in-person GP visits at our clinic in the past 24 months.
You can register online using your Medicare Online Account via myGov or the Express Plus Medicare mobile app. Search for our medical centre and submit your registration for clinic confirmation.
You can also register in person at reception by completing a paper registration form.
Children under 14 must be registered in person by a parent or guardian. Teens aged 14-17 can register themselves, or a parent can register them with the teen's signed consent.
No. MyMedicare registration is voluntary.
No. You can only nominate one home clinic at a time.
No. You can still see other doctors and unregister at any time, but extra Medicare benefits apply at your chosen home clinic.